Rail News
My £185 thello refund has been derailed by Rail Europe
The Guardian
16 Aug 2021 (France)
It accepts no liability for the money I paid for my cancelled tickets
At the start of 2020 I bought, through the train ticket agency Rail Europe, two tickets for the sleeper train from Paris to Venice, travelling on 9 June 2020. The train was run by an Italian train operator, thello, and the tickets cost £185.
In March 2020, thello cancelled all trains on that route. Rail Europe’s website stated that refund requests should be made direct to the train companies, so I sent my claim to thello in May 2020, in line with the requirements on its website. Thello has emailed me a number of times – the last time on 30 December - to say that it was dealing with queries as quickly as it could. It is now 14 months since the journey did not take place. Thello is, apparently, no longer running any trains. Rail Europe accepts no liability for the money which I paid to them for my tickets.
I would be really grateful for your advice, please.
CW, by email
Source
https://www.theguardian.com/money/2021/aug/16/my-185-thello-refund-has-been-derailed-by-rail-europe
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